Payments

Receiving Payments

Payments are issued electronically by direct deposit to a bank account or to a U.S. Bank ReliaCard® Visa® prepaid debit card. You can choose direct deposit or ReliaCard®. If you do not make a choice payments automatically go on the card.

Payments are distributed according to state and federal rules, regulations and laws.

Direct Deposit

You can enroll in direct deposit by completing a Direct Deposit Authorization Form.

You will not be notified of payments transferred to your bank account, but payment information is available from the Child Support Payment Lookup or the automated voice response unit by calling 1-800-346-5437.

To cancel direct deposit or to change banking information fax or mail your request to Fax: (406) 444-6934; Mail; EFT Disbursements, Fiscal Unit, PO Box 202943, Helena MT 59620

Direct Deposit Contact Information Phone number (406) 444-2775 Fax number (406) 444-6934

ReliaCard®

You will receive a Visa® branded ReliaCard® that works like a debit card. The card can be used to make purchases and to request cash back at the time of purchase anywhere Visa ® debit cards are accepted. A cash withdrawal is available at an Automatic Teller Machine (ATM).

Are there fees for ReliaCard cash withdrawals? The first ReliaCard® cash access each month is free from an in network ATM. There could be additional withdrawal fees based on varying types of ATMs. U.S. Bank will send you a monthly statement showing your account activity or inactivity. There is a charge for inactive accounts. For more information please review the ReliaCard Fee Schedule. You may also check the U.S. Bank website for recent transactions.

Upon receipt of your ReliaCard® you will receive information from U.S. Bank instructing you in the use of card. The first time a payment is processed U.S. Bank will send you a card and instructions for using it. It takes 7 to 10 days to receive the card once the first payment is issued.

For questions about the ReliaCard or for Customer Service: (855) 203-3863 or www.usbankreliacard.com


Making Payments

Online:

  • To make a payment anytime of day or night use the online payment system. The online payment system is a way to pay child support from either a checking/savings account or credit/debit card. The fee for an online check is $2.00 and the fee for the credit/debit card is pro-rated. 

Mail:

  • Checks or money orders made out to Montana CSSD should be sent to:

Montana CSSD ATTN: TAPP PO Box 8001 Helena, MT 59604

  • Please make sure the payments include the parent's name and case number or participant ID.

In person: 

Over the phone:


Looking Up a Payment