Medicaid Transportation Services

The Medicaid Transportation Center must approve all trips before you travel.

Travel assistance benefits can help Medicaid and HMK Plus members with transportation costs, allowing members to get to and from medical appointments. When the member meets certain requirements, they may get financial assistance for mileage, meals, and/or lodging. These benefits are for members who have HMK Plus or Full Medicaid coverage.

Meals and lodging are covered when the member must remain overnight when accessing Medicaid covered services. Coverage of meals begins the second day of the member’s stay. Transportation is covered to and from the member’s appointment. The transportation method is based on the member’s medical needs. The member may use the following types of transportation:

• Personal transportation (privately owned vehicle)
• Commercial transportation (taxi, bus, etc.)
• Specialized non-emergency transportation (wheelchair or stretcher van)

Members who wish to use their transportation assistance benefits must get approval first. This approval is called a Prior Authorization (PA). An approval or PA is provided by Mountain Pacific Quality Health (MPQH). If you do not have an approval or PA before your transportation happens, it will not be covered.

You can request authorization for transportation services through MPQH’s online portal at Montana Medicaid Transportation Request.

You can also call the MPQH Medicaid Transportation Center to request or schedule transportation or if you have any questions or concerns.

(800) 292-7114 or (406) 443-6100