In addition to Traditional Relay Service (TTY) and Captioned Telephone Service (CapTel®), Montana Relay offers a wide variety of free calling solutions and support services to fit the diverse needs of you and your loved ones. For many Relay calling options, you can make a Relay call just by dialing 7-1-1 .
Video Relay Service, or VRS, enables anyone who uses American Sign Language (ASL) to communicate over the phone with the aid of a video-linked interpreter via webcam, smartphone, or tablet. The interpreter voices the VRS user’s sign language for the standard telephone user, and then translates the standard telephone user’s responses back to the VRS user in sign language. Please note that VRS is not an official service of Montana Relay. Connect with a VRS provider to get started:
This is not intended to be a conclusive list of VRS providers. Visit the FCC’s provider directory to explore your options. If you are a VRS provider interested in being listed here, please contact us.
Remote Conference Captioning (RCC) offers real-time captioning through the use of Communication Access Realtime Translation (CART) service, allowing individuals who have difficulty hearing during conference calls to read text of what all participants are saying. This allows users to participate in conference calls in a more effective manner. A transcript of the call can be requested in raw or finished form. You must be a resident of Montana to use this service. RCC services are intended for conference calls with three (3) or more individuals. At least one individual participating in the call must have an accessibility need for captioning services. Requests for RCC services should be made a few days in advance using the online Scheduling Request Form.
*Please note: if you need to cancel RCC services for any reason, cancellation notices must be submitted one (1) full business day in advance for meetings scheduled to last one (1) hour or more. To cancel your request, please contact us for assistance. The Montana Telecommunications Access Program still has a financial responsibility for meetings not cancelled one (1) full business day in advance. Failure to cancel could potentially result in suspension of RCC privileges for participant.
Video Remote Interpreting, or VRI, is a service that allows people in the same location to communicate via an interpreter in a remote location using webcam, smartphone, video phone, or tablets. This can be American Sign Language or spoken language. The interpreter voices for the sign language or spoken language user to the other party and responds back in their language of choice. The FCC does not currently have regulations for VRI and a fee may apply for VRI services. Please note that VRI is not an official service of MTAP. Connect with a *VRI provider to get started:
* If you are a VRI provider interested in being listed here, please contact us.
Mobile phone apps allow the user to view captions on their iOS or Android smartphone or tablet. Most apps can be downloaded free-of-charge to people who are deaf or hard-of-hearing and register an account. A list of some of them include the following
In addition, the Google Pixel 2 and newer models offer built-in captioning through their Live Caption app.
NOTE: This is not intended to be a conclusive list mobile apps, nor does it represent a recommendation or endorsement by MTAP. If you’re a mobile app provider interested in being listed here, please contact us.
Live Transcribe & Sound Notifications app is a free speech recognition and sound detection app that makes conversations more accessible for people who are deaf and hard of hearing by providing real-time transcription, using an Android phone. This app can be downloaded and comes built-in on the Google Pixel.
Customer Support Services
*Video Relay Service (VRS), Internet Protocol (IP) Relay, and Video Remote Interpreting (VRI) are not services of Montana Relay, but are available to Montana Relay users through third-party providers. To see a list of current providers, visit the FCC’s provider directory
CapTel is a registered trademark of Ultratec, Inc.
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- Captioned Telephone Service(CapTel®)
- Other Relay Services
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