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The DPHHS website is being redesigned and will be moved to a new platform in July. 
Please be aware that some bookmarks to the DPHHS site may need to be updated after the move.
Thank you for your patience while we complete this move.

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The Montana Telecommunications Access Program (MTAP)

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Other Relay Services

In addition to Traditional Relay Service (TTY) and Captioned Telephone Service (CapTel®), Montana Relay offers a wide variety of free calling solutions and support services to fit the diverse needs of you and your loved ones. For many Relay calling options, you can make a Relay call just by dialing 7-1-1 .

Calling Options

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Voice Carry-Over (VCO)

Similar to CapTel, Voice Carry-Over (VCO) allows users to speak for themselves and read the other person's responses using a VCO phone or TTY (text telephone).

Hearing Carry-Over (HCO)

Ideal for those who have difficulty speaking, Hearing Carry-Over, or HCO, allows users to hear for themselves, and type their responses using an HCO phone or TTY. 

Speech-to-Speech (STS)

Speech-to-Speech (STS) is designed for people with mild to moderate speech difficulties who can hear what is being said over the phone. Using a standard telephone, the STS user dials Montana Relay's toll-free, designated STS number, 1-877-253-4613, and a specially trained Communications Assistant (CA) listens to the words. The CA then revoices the STS user's words, verbatim, to the other person. When the other person speaks, the STS user listens directly to what is being said.

Spanish Relay

For Spanish-speaking Relay users, Montana Relay offers both Spanish-to-Spanish and Spanish-to-English service. Dial Montana Relay's specially designated Spanish Relay number, 1-866-225-1866 (Voice/TTY), to connect with a Spanish-speaking CA.

Internet Protocol (IP) Relay*

With IP Relay, Relay users simply need a computer, smartphone, or other Internet-connected device to place and receive text-based Relay calls. A TTY is not required. Please note that IP Relay is not provided by Montana Relay. To see a list of current providers, visit the FCC’s provider directory

Video Relay Service (VRS)*

Video Relay Service, or VRS, enables anyone who uses American Sign Language (ASL) to communicate over the phone with the aid of a video-linked interpreter via webcam, smartphone, or tablet. The interpreter voices the VRS user’s sign language for the standard telephone user, and then translates the standard telephone user’s responses back to the VRS user in sign language. Please note that VRS is not an official service of Montana Relay. Connect with a VRS provider to get started: 

This is not intended to be a conclusive list of VRS providers. Visit the FCC’s provider directory to explore your options. If you’re a VRS provider interested in being listed here, please contact us.

Remote Conference Captioning (RCC)

Remote Conference Captioning (RCC) offers real-time captioning through the use of Communication Access Realtime Translation (CART) service, allowing individuals who have difficulty hearing during conference calls to read text of what all participants are saying. This allows users to participate in conference calls in a more effective manner. A transcript of the call can be requested in raw or finished form. You must be a resident of Montana to use this service. Requests for RCC services should be made a few days in advance using the online Scheduling Request Form.

*Please note: if you need to cancel RCC services for any reason, cancellation notices must be submitted one (1) full business day in advance for meetings scheduled to last one (1) hour or more. To cancel your request, please contact us for assistance.

Real-Time Text (RTT)

Real-time text (RTT) allows text to be sent immediately as it is created through wireless phones on networks that support RTT. There is no need to press a “send” key as there is for traditional text messaging and chat services. A recipient can read a message while the sender types it. This eliminates the need to take turns as required by services like TTY, and creates a virtually instantaneous exchange of information, similar to the experience of having a voice conversation. To learn more, visit the FCC’s online consumer guide to RTT.

Text-to-911

Text-to-911 is the ability to send a text message to reach 9-1-1 emergency call takers from your mobile phone or device. However, because voice calls to 9-1-1 provide more information to 9-1-1 call centers, you should always make a voice call to 9-1-1 during an emergency whenever possible.Text-to-911 is only currently available in certain locations. Download our fact sheet to learn more.

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Customer Support Services

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Customer Profile

Montana Relay users can create a customer profile for faster, more seamless Relay calls. A customer profile notifies the Communications Assistant (CA) of your calling preferences at the start of every call, such as your preferred Relay call type, your preferred CA gender, your frequently dialed numbers, and more. Create your Montana Relay customer profile now.

Answering Machine Retrieval

TTY users can have their answering machine and voicemail messages retrieved through Montana Relay.

Directory Assistance

Upon request, Montana Relay will access directory assistance for local and nationwide telephone numbers. The Relay CA can then place the call for the Relay user.

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*Video Relay Service (VRS) and Internet Protocol (IP) Relay are not services of Montana Relay, but are available to Montana Relay users through third-party providers. To see a list of current providers, visit the FCC’s provider directory.

CapTel is a registered trademark of Ultratec, Inc.